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faqs

Is Atolyewolf.com trustable ?
- When making payments, information about you and your credit card is encrypted using 128bit SSL, it automatically reaches the bank where the payment transactions are made and provision is taken. During these processes, your information is only transmitted to the bank. Your card or personal information is not stored by Atolyewolf Kuyumculuk Limited Company. Only your membership information is stored by us under the membership agreement.

Do I have to sign up when I place an order ?
- You do not have to sign up to place an order. You can complete your order without signing up and you can check the status of your order by contacting us at any time. However, when you sign up, it will be more useful to track your order and for getting information about special offers.

How can I choose the size that suits me best ?
- You can find the most suitable size for you, by using the 'Size Chart' in our menu. While measuring your wrist for the wristband; measure the wrist part tightly with the measuring tape and find the cm of your wrist. When making ring measurements you can get professional support from Atolyewolf sales stores or from anywhere. The unique dimensions of the necklaces are written in the description of the products.

Can I have my own custom-made product ?
- If you have a special size different than the Size Chart or if you want to make a special size necklace, please contact us. Of course, we can make special products for you. You can use the "Contact Us" section or the 24/7 support section of our website for communication. There is no price difference for special sized products.

Do you make specially designed product or customization on a product ?
- Specially designed products and customization on products are not made by us. Customizations you have ordered in our authorized sales stores where you bought the product or after purchasing the product are not considered under warranty.

What are the forms of payment ?
- You can safely pay with all your credit or debit cards. No orders are placed with cash on delivery and PayPal systems. If you have a problem with payment or want to pay by eft / remittance method; you can contact us using the information in the 'Contact Us' section or through our 24/7 support line.

What are the active currencies ?
- You can view the products on our website in the currency of US Dollars, Turkish Lira, Pound and Euro. You can convert all the currencies to any of these currencies and start shopping.

Can my shipping and billing addresses be different ?
- Yes, you can choose different shipping and billing addresses. If you write "I do not want to send an invoice, it is a gift" in the notes section even without choosing a different address, no invoice will be sent to the shipping address.

Can I get a gift ? Do you gift-wrap ?
- All orders made on Atolyewolf.com are sent as gifts. A gift box and all contents are added to all orders. For your special requests, you can contact us via note section of your order or 24/7 support line.

How long does shipping take to which countries ?
- We ship to all countries of the world via DHL Express. The product is delivered to the whole world within 2-3 days after the preparation period of 2-3 days.

What is the shipping fee? Do you pay customs duties ?
- All orders made on our website are sent to all countries of the world with free shipping. We have a deal with DHL Express and Yurtiçi Kargo for shipping. Taxes and extra payments need to be made due to rules of the country of the buyer are made by the buyer.

Do you make shipping to PO Box or address deliver to your sales stores ?
- There is no delivery to PO Box address and stockists.

How can I track my cargo ?
- You can follow up with the cargo and tracking number information sent to you automatically and in case of any problem, you can contact the related cargo.

Do the products have a warranty ? How long is the warranty period ?
- All products belonging to the Atolyewolf brand are certified and have a lifetime warranty. If you experience a product-related problem, you can contact us for replacement and repair.

How can I tell if the product is original ?
- You can understand the originality of the Atolyewolf box from its box and its certificate in the box. You can access box and content samples from all our social media accounts. You can understand the originality of the product from the Atolyewolf logo and silver stamp prints on the product. Shop only on our website and stockists to get the original products.

Can I cancel or change my order ?
- If your order is not shipped yet or manufactured specifically for you, you can cancel your order by contacting us or change your products easily.

Can I get information about returns and exchanges ?
- Your return and exchange time after shopping on Atolyewolf.com is 7 business days. Products cannot be returned and exchanged for products manufactured with a personalized measurement. You must contact us before you return or exchange. If you cover the shipping costs by using DHL Express or Yurtiçi Kargo, you can send your returns and exchanges to the address below. ‘’Atolyewolf - Hocapasa Mh Nobethane Cd No 28 Demirci is merkezi Kat 4/24 Fatih Istanbul Turkiye’’

- Note: We do not refund and exchange the purchases made through Stockists.

Where can I learn your authorized sales stores ?
- You can learn our authorized sales stores from the "Stockists" category. Do not shop from anywhere except from the authorized sales stores.

For all your other questions and problems, you can contact us from info@atolyewolf.com and 24/7 support section of our website !

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